For mailbox operators

Expand your PMB revenue.
Cut the busywork.
Own the customer
EXPERIENCE.

MailroomIQ gives mailbox and pack-and-ship stores a modern operations layer for PMB billing, virtual mail, customer communication, package workflows, reporting, carrier recovery, and staff accountability.

Request a walkthrough See what it does
MailroomIQ customer app screens for private mailbox access, package visibility, and secure sign-in.

More value from every PMB

Turn mailbox rentals from static boxes into a modern recurring-revenue relationship.

MailroomIQ helps stores collect faster, offer premium virtual mail services, reduce manual follow-up, surface at-risk accounts, add store-controlled service fees, and improve the customer experience without replacing the physical PMB rental.

Collect faster Sell virtual mail your way Recover carrier refunds Track package accountability Reduce low-yield admin work

PMB Revenue Command Center

Turn renewals into a queue, not a memory game.

See upcoming renewals, past-due accounts, missing emails, follow-up queues, card-on-file indicators, and account exceptions before they become counter problems.

MailroomIQ PMB Manager work queue showing billing status, due dates, follow-up tasks, and reconciliation status.

Virtual Mail Without Revenue Sharing

Keep the virtual mail revenue in your store.

Offer virtual mail to your own PMB customers without handing the relationship or margin to an outside virtual-mail provider. MailroomIQ helps stores add mobile visibility, mail/package awareness, staff requests, and premium service workflows while keeping the customer relationship in-house.

Customer visibility

Mailbox status, packages, messages, and service requests when enabled by the store.

Store-controlled services

Scan, shred, forward, rescan, handling, oversized, late, and extended-hold workflows.

Carrier Audit & Recovery

Find refund opportunities without another subscription.

Compare invoice activity, guaranteed-service commitments, delivery evidence, correction charges, and workflow status to find carrier recovery opportunities your store can manage directly.

MailroomIQ Carrier Audit report showing guaranteed service review, correction charges, and recovery workflow status.

Reporting Workbench / Intelligent Query

The IQ means Intelligent Query.

MailroomIQ's Reporting Workbench is built for action. Drill down from dashboard signals into the exact PMBs, packages, charges, receipts, notifications, and exceptions that need attention.

MailroomIQ dashboard showing sales, drop-offs, PMB risk, mailroom workload, and operational charts.
Executive dashboard PMB reports Mailroom reports Financial reports Carrier reports CMRA audit prep Notification reports Health/support diagnostics

A careful companion layer

Designed to sit beside the tools mailbox operators already use.

PostalMate® and CashMate® remain source-system authority. MailroomIQ improves surrounding workflows, preserves store control, and keeps physical mailbox relationships central.

Ready to make your mailroom smarter?

Bring modern PMB, virtual mail, reporting, billing, and carrier recovery workflows to the store you already operate.

Request a walkthrough Contact MailroomIQ